Move customer data from the US to the EU before the renewal.
Owner: Priya R. · Confidence: 80%
What we knew then
- Why this option
- The Helsinki renewal required EU data residency by 30 June. Moving now kept the account viable without accepting another two-year exception.
- Option not chosen
- Keep the US region and seek an exception — rejected because the customer had already made residency a renewal condition.
- Expected outcome
- Complete the migration before renewal with no more than a two-hour maintenance window.
What happened later
- Actual outcome
- The migration completed before renewal and the customer signed. The maintenance window ran four hours instead of two.
- Lesson
- Dry-run the export before committing to the maintenance window.
- Result
- Successful outcome; timing estimate missed.