Refunds

Cancelling

You do not need us to cancel. Open your workspace settings, choose Manage billing, and cancel there. Your plan stays active until the end of the period you have already paid for, and you are not charged again. Nothing is deleted when a subscription ends — the decision record stays readable on the Free plan.

Asking for a refund

Use the form below. It reaches us directly. Tell us what happened and we will reply by email to the address you give us — every request is read by a person, not triaged by a rule.

Worth knowing before you write: we are a small operation and we do not publish an automatic refund window. What we can promise is a real answer rather than a form rejection.

What to include

• The email address the subscription was paid under, so we can find the charge.
• Which workspace it relates to, if you belong to more than one.
• What went wrong — a double charge, a cancellation that did not take, or simply that it was not right for your team.

Other ways to reach us

If you would rather not use a form, email support@decize.app or see the contact page. Billing terms live in the Terms of Service, and pricing is on the pricing page.